Facilities & Accessibility
Accessibility
Our facilities are designed with accessibility in mind:
Toilet Facilites Accessibility
- Level 1 Restrooms: Features accessible toilets available for all users.
- Level 3 Restrooms: Contains a dedicated disabled restroom, exclusive to individuals with disabilities. Additionally, the NHS facilities on Level 3 offer accessible toilets; however, please note that these toilets are not open on weekends.
Both levels are easily accessible from all entrances, with lifts available at every entry point and mid-centre for your convenience.
Changing Places
We are also proud to offer the borough’s only "Changing Places" facility, which includes advanced specialised equipment designed to provide additional support and independence. This facility features a height-adjustable sink, toilet, and bed, along with a privacy screen and a hoist for ease of use.
What are "Changing Places" toilets?
Changing Places toilets go beyond standard accessible toilets, meeting the needs of individuals with a wide range of disabilities.
People with profound and multiple learning disabilities, as well as those with physical disabilities such as spinal injuries, muscular dystrophy, and multiple sclerosis, often require extra equipment and space to use the toilets safely and comfortably. Changing Places toilets are designed to address all these needs.
Each Changing Places toilet offers:
- Specialised Equipment – A height-adjustable, adult-sized changing bench, and a tracking hoist system.
- Ample Space – A centrally positioned toilet with space on both sides and a privacy screen or curtain.
- A Safe, Clean Environment – Includes a wide tear-off paper roll to cover the bench, a large waste bin for disposable pads, and a non-slip floor for added safety.
These features ensure a comfortable and dignified experience for all users.
Shopmobility
Shopmobility Services
Shopmobility is now open every Tuesday, Thursday and Friday from 10:30 AM to 3:00 PM. For more information about the services provided, please call:
Tel: 020 8478 6864
Shopmobility facilitates easier mobility in Exchange Ilford by offering:
- Powered wheelchairs and scooters for use around the town centre for anyone with permanent or temporary mobility difficulties.
- Manual wheelchairs are also available for holiday hire (ask for details).
- Escort services may be provided to assist you, available by appointment only.
Pricing:
- £2 for members (with a £10 annual membership fee)
- £5 for non-members
- Long-term loans are available for manual wheelchairs only.
Once registered, a member of the staff will discuss your requirements and help you choose a vehicle you feel comfortable using. Staff will provide training, and once you feel confident and the staff is satisfied with your control of the vehicle, you can begin your journey!
Quiet Hour
Our weekly Quiet Hour takes place every Tuesday from 9am - 10am to create a more welcoming environment for guests with sensory sensitivities, autism spectrum conditions and mental health conditions like anxiety.
During the Quiet Hour, there will be no music playing, no tannoy announcements (except in the event of an emergency) and the lights will be dimmed wherever possible to create a calmer atmosphere.
Sunflower Lanyards
Sunflower Lanyards are universally recognised symbols designed for individuals with hidden disabilities. Wearing one signals that assistance may be needed.
Official sunflower lanyards can be found in the Guest Lounge located on Level 1. Hidden Disabilities website: [hiddendisabilitiesstore.com](https://hiddendisabilitiesstore.com).
Sensory Packs
3-5 years
6-8+ years
Sensory Packs for Children and Young People
If your child or a young person in your care is autistic or has sensory needs and could benefit from additional support, we offer Sensory Packs available for borrowing from our Guest Lounge on Level 1.
Each pack includes:
- A red Ellie's Kids Club rucksack
- Noise-cancelling headphones
- A timer
- A selection of sensory and fidget toys to help keep hands occupied and minimize stress
To borrow a Sensory Pack free of charge for the duration of your visit, please visit the Guest Lounge on Level 1.
Please Note: Terms and conditions of hire apply. Be sure to read them before your visit, and remember to bring a photo ID.
Toilets
Disability and Family-Friendly Facilities at Exchange Ilford
At Exchange Ilford Shopping Centre, we are dedicated to providing disability and family-friendly facilities to ensure a comfortable visit for everyone. Our offerings include a Changing Places toilet, mother and baby feeding rooms, and much more!
Restroom Accessibility:
- Level 1 Restrooms: Features accessible toilets that are available for all users.
- Level 3 Restrooms: Includes a dedicated restroom for individuals with disabilities, as well as accessible toilets in the NHS facilities on this level. Please note that the NHS accessible toilets are not open on weekends.
Both levels boast colourful, clean, and safe toilet facilities for all, and they are easily accessible from all entrances. Lifts are available at every entry point and mid-centre for your convenience.
Parent & Child Facilities
Family-Friendly Facilities at Our Multipurpose Shopping Centre
As a family-oriented shopping centre, we take pride in offering state-of-the-art toddler toilets, changing tables, and parent-and-baby facilities that cater to the needs of our youngest visitors.
We understand that little ones can get uncomfortable, whether it’s time for a nappy change or a moment of peace to feed a baby. That’s why our parent-and-baby rooms on Level 1 are designed with your comfort in mind.
These rooms feature:
- Private feeding areas for discreet nursing
- Soft seating for your relaxation
- Play areas to keep little ones entertained
With these amenities, you can refresh, change, and feed your baby in a comfortable and welcoming environment.
Wi-Fi
Here at Exchange Ilford we have Free Wi-Fi available! When trying to connect all you will need to do is select Exchange Ilford free Wi-Fi and sign up with an email address and make a password.
ATMs
ATMs are situated on:
- Level 1 at the Cranbrook Road entrance next to TK Maxx
- Level 2 opposite The Fragrance Shop
- Level 2 at High Road entrance next to Costa
For specific locations, please refer to the Centre Directory map.
Phone Charging
Low on battery? Charge on the move at the Exchange with Joos!
Joos allows you to charge on the move, meaning you can always use your phone to stay connected, make payments and more - all without having to wait by a plug in the wall or locking your phone away!
You can pick up a Joos power bank at the Joos Box located under the escalator to the lower level near TK Maxx. Simply download the Joos app on iPhone or Android, use the map to locate your nearest Joos Box and charge while you shop, stress free!
Once charged, you can return the charger to any of the Joos Boxes, either in the shopping centre or in another venue, whichever is the most convenient for you! Simply find your nearest and hit the return button.
Joos allows you to charge safely, too. Between users, Joos power banks quarantine themselves in their protective slot long enough to kill off viral agents. All of Joos' equipment and power banks are also sanitised for extra comfort. But that’s not all, the power banks are made with medical grade antimicrobial plastic... for that extra piece of mind.
Joos is located on the Lower Level under the escalator by TK Maxx
Joos terms & conditions
Download from the App Store
Download on Google Play
Videos & Photography
Please note that there is no videos or photos allowed to be taken in the centre or car park without permission from Management. This is to ensure the safety and privacy of our guests and customers while they are visiting us in the centre.
If you would like to do any of these please email lounge@exchangeilford.co.uk with details and a member of the management team will get back to you in 72 hours.